Refund policy

RETURN & REFUND POLICY

We want you to love your Almond Cove pieces. If you do have any issues with your order, please get in touch with us. The easiest way to contact us is via Instagram DM or email hello@almondcove.com.au and we'll be happy to help 🤎

Change of Mind

We accept returns for change of mind within 14 days of delivery, provided the item is unworn, unwashed and in its original condition, with all tags attached.

Return postage for change-of-mind returns is the responsibility of the customer. Original shipping costs are non-refundable.

Exchanges

If you would like to exchange an item for a different size, please contact us within 14 days of delivery. Return postage is the responsibility of the customer, and exchanges are subject to availability.

If the requested size is unavailable, we can arrange a refund instead.

Faulty or Incorrect Items

If your item arrives faulty, damaged or you receive the wrong item, please contact us with your order number and photos of the issue.

We will assess the issue and, where applicable, provide a repair, replacement or refund in accordance with your rights under the Australian Consumer Law.

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.